Agree and record
Agree the quote and scope, explain the customer acknowledgements and final-invoice conditions, and keep supporting evidence. Customer acceptance of the quote allocates $100 from the tradie?s bond reserve.
A RECORD YOU CAN UNDERSTAND
From agreement to outcome.
MyTradie keeps engagement evidence, customer experience and issue resolution distinct. Each tells you something different.
Confirm your engagement
Acknowledge that you engaged the tradie. This does not require declaring the work satisfactory, finished or free of issues. Bond invoice clearance is a separate check.
Record what happened
Choose clear factual answers. Customer-confirmed satisfaction is distinct from no issue being reported. Reported issues can remain open even after engagement confirmation.
The activity display shows recorded activity, confirmed happy outcomes, resolved issues and qualified unresolved reports. Grey represents unknown or reconstructed history. Qualification is not an independent inspection or a finding of liability. Automatic closure without a response is not customer-confirmed resolution.
A clear record for both sides.
Agree the work, confirm accurate attendance and completion details, and keep supporting evidence. Quality concerns and resolution are recorded separately. You can acknowledge an engagement and still raise an issue.
Read the participation and reporting FAQs — coming soonUnderstand the Tradie Activity Display
Tradie Activity Display
The Tradie Activity Display brings verified work volume, customer-confirmed outcomes and qualified issues into a visual record. There is no overall numerical score or public ranking.
The sweep reflects the depth of independently verified history: approximately 60° for less than six months, growing to 180° at two years or more. It does not measure how good a tradie is.
Engagement counts provide context, not a complete measure of workload, availability or workmanship. A business with many short jobs can look different from one with fewer, longer projects.
Issue details stay private. The public Tradie Activity Display shows that a qualified issue exists and whether it has been resolved. Qualification is not an independent inspection or a finding of fault.
An unregistered licence without verified history shows a full neutral-grey Tradie Activity Display; its reference width does not imply two years of history. A qualified unresolved report remains visible as red on grey. Reconstructed records do not erase independently qualified problem history.
No issue being reported is different from a customer explicitly confirming a happy outcome. Silence is never recorded as satisfaction.
The engagement bond
Invest in your business. Build confidence in your reputation.
Good work deserves a factual record, including how you respond when things go wrong. The MyTradie bond reserve is a financial commitment to following through with customers and addressing concerns. Resolving issues helps demonstrate the care you take in your work; a deposit does not buy a positive record or remove an unresolved issue.
A reserve funded by the tradie
Under the planned model, sole operators who are not builders deposit $500. Builders and tradies managing a team deposit $1,500. Membership fees are separate, and the customer does not pay this deposit to MyTradie. Each subsequent top-up is $500 or $1,500 respectively. A funded sole operator moving into the higher category makes a one-off $1,000 upgrade.
$100 linked to each engagement
Each funded engagement reserves $100. If funds are allocated to ordinary engagements awaiting release, further engagements can enter a first-in, first-out funding queue. They are labelled as awaiting allocation until funds become available; they do not each have a separately funded bond while queued.
Follow up after the work
Four weeks after recorded completion, the customer is asked a simple question: are you happy with the work? A confirmed Yes allows release when the completion and final-invoice conditions are satisfied and no qualified unresolved report remains. A No holds the allocation for follow-up; it is not automatically a qualified issue report. Silence is not recorded as satisfaction.
Putting things right frees up your reserve
Resolution confirmed by the customer can release the allocation once the other conditions are met. Released funds return to the available reserve or transfer to the oldest eligible queued engagement. If all reserve funds are held against outstanding issues, new engagements cannot be registered until funds are released or a full category top-up is received. A top-up does not clear the issues or change their TAD status.
Example: a sole operator with a $500 reserve
Five funded engagements allocate $100 each. A sixth can queue while the earlier engagements await ordinary release. When the first eligible allocation is released, its $100 transfers to the sixth engagement. If all $500 is instead held against outstanding issues, another engagement requires a resolution that releases funds or a further $500 deposit.
This is the planned service model. Payments are not open on the launch site. The no-response release timetable and review procedures are still being finalised; four weeks alone does not automatically release a bond. A reserve allocation is not a workmanship guarantee, customer compensation payment or public numerical score.
What do we mean by a report?
A MyTradie issue report is a structured factual record of a specific concern about an identified engagement: what work was agreed, what was observed, when it occurred and what evidence supports it.
Facts and evidence, not opinions or public reviews.
Reports are designed for objective information only. Personal opinions, subjective commentary, star ratings and judgements about a tradie's character have no place in the report. For example, record that water entered through the roof during rain on a stated date, supported by photographs, rather than describing the tradie as careless or incompetent.
Keep your report up to date
After you enter and submit the initial report details, you can progressively add further information, evidence and updates, provided they are materially connected to the original report. This may include additional photographs, relevant correspondence, developments in the reported issue or progress towards resolution. Unrelated issues should be recorded in a separate report.
A factual format does not by itself prove a claim. MyTradie provides a recording and qualification process; a submitted report is not an independent building inspection, expert finding or determination of liability. Report details remain private. The public activity display shows applicable issue counts and resolution status, not the customer's commentary or supporting documents.
Each report is paid for separately: $264 for free-account customers or $165 for active customer subscribers, including GST. Report fees are non-refundable. Payment does not establish the validity of a claim. Evidence preparation is a separate eligible membership feature; MyTradie does not automatically lodge a complaint with a regulator.
Read about reports, fees and evidence preparation — coming soonBe there from the beginning.
Memberships, comparisons and reporting will open with the service. Register your interest to hear when MyTradie launches.