Annual participation
Tradie membership is $495 a year including GST. Your work history remains searchable if membership lapses, with an explicit inactive-membership label and pale red tile treatment.
FOR TRADIES
Let your work do the talking.
Your reputation deserves more than a subjective star review. MyTradie presents recorded engagements, customer-confirmed outcomes and issue resolution, helping prospective customers understand your work beyond personal opinions. Mistakes happen, and how you communicate and put things right can tell customers as much as the original work. Your Tradie Activity Display (TAD) makes customer-confirmed resolutions visible, giving recognition to how you manage problems while keeping qualified unresolved issues on the record.
Clear quotes and invoices
Specify the work, materials, colour, finish and exclusions. Keep customer sign-off and before-and-after photos. Add the conditional $100 bond line only to the final invoice.
Show how you put things right
Mistakes happen. How you communicate and put them right can tell a prospective customer as much as the original work. MyTradie makes customer-confirmed resolution visible in your Tradie Activity Display (TAD). Resolved issues remain part of the record, while qualified unresolved issues remain visible too. There is no public numerical score: your response and the recorded outcome tell the story.
The tradie funds a $100 bond allocation for each engagement and explains the operational responsibilities to the customer. It remains held until the release conditions are met, even when eligible work counts after 14 days. Initial engagement acknowledgement is separate from completion-stage confirmation and the final-invoice checks. Under the planned reserve model, released allocations return to the available balance. The tradie must not recover the same bond from both MyTradie and the customer.
A clear record for both sides.
Agree the work, confirm accurate attendance and completion details, and keep supporting evidence. Quality concerns and resolution are recorded separately. You can acknowledge an engagement and still raise an issue.
Read the participation and reporting FAQs — coming soonIf membership lapses
The planned public record remains searchable. An explicit “Inactive MyTradie membership” label and pale red profile-tile treatment distinguish membership status from unresolved issues within the Tradie Activity Display. Recent-engagement measurements continue updating with time.
Eligible work counting after 14 days does not itself release a bond. The completion and final-invoice release conditions still apply.
Good communication starts before a dispute
Clear expectations. Better chances of putting things right.
Agree the work, keep the details, raise concerns early and confirm the outcome when an issue is resolved. MyTradie is designed to help both parties keep a useful record of what happens next.
Customer engagement checklist
- Check the tradie, licence and job reference match your agreement.
- Keep the quote and agreed scope, including materials, colours, finishes, exclusions and expected timing.
- Take before photos where possible; keep original files and dates.
- Confirm changes to work and price in writing, keeping both parties’ agreement.
- Raise concerns clearly and retain messages about proposed next steps.
- Take after photos and, if needed, photos of rectification. Keep the final invoice.
- Complete the factual acknowledgements when due and check any conditional bond line. Engagement, completion, satisfaction and issue resolution are separate answers.
The engagement bond
Invest in your business. Build confidence in your reputation.
Good work deserves a factual record, including how you respond when things go wrong. The MyTradie bond reserve is a financial commitment to following through with customers and addressing concerns. Resolving issues helps demonstrate the care you take in your work; a deposit does not buy a positive record or remove an unresolved issue.
A reserve funded by the tradie
Under the planned model, sole operators who are not builders deposit $500. Builders and tradies managing a team deposit $1,500. Membership fees are separate, and the customer does not pay this deposit to MyTradie. Each subsequent top-up is $500 or $1,500 respectively. A funded sole operator moving into the higher category makes a one-off $1,000 upgrade.
$100 linked to each engagement
Each funded engagement reserves $100. If funds are allocated to ordinary engagements awaiting release, further engagements can enter a first-in, first-out funding queue. They are labelled as awaiting allocation until funds become available; they do not each have a separately funded bond while queued.
Follow up after the work
Four weeks after recorded completion, the customer is asked a simple question: are you happy with the work? A confirmed Yes allows release when the completion and final-invoice conditions are satisfied and no qualified unresolved report remains. A No holds the allocation for follow-up; it is not automatically a qualified issue report. Silence is not recorded as satisfaction.
Putting things right frees up your reserve
Resolution confirmed by the customer can release the allocation once the other conditions are met. Released funds return to the available reserve or transfer to the oldest eligible queued engagement. If all reserve funds are held against outstanding issues, new engagements cannot be registered until funds are released or a full category top-up is received. A top-up does not clear the issues or change their TAD status.
Example: a sole operator with a $500 reserve
Five funded engagements allocate $100 each. A sixth can queue while the earlier engagements await ordinary release. When the first eligible allocation is released, its $100 transfers to the sixth engagement. If all $500 is instead held against outstanding issues, another engagement requires a resolution that releases funds or a further $500 deposit.
This is the planned service model. Payments are not open on the launch site. The no-response release timetable and review procedures are still being finalised; four weeks alone does not automatically release a bond. A reserve allocation is not a workmanship guarantee, customer compensation payment or public numerical score.
What do we mean by a report?
A MyTradie issue report is a structured factual record of a specific concern about an identified engagement: what work was agreed, what was observed, when it occurred and what evidence supports it.
Facts and evidence, not opinions or public reviews.
Reports are designed for objective information only. Personal opinions, subjective commentary, star ratings and judgements about a tradie's character have no place in the report. For example, record that water entered through the roof during rain on a stated date, supported by photographs, rather than describing the tradie as careless or incompetent.
Keep your report up to date
After you enter and submit the initial report details, you can progressively add further information, evidence and updates, provided they are materially connected to the original report. This may include additional photographs, relevant correspondence, developments in the reported issue or progress towards resolution. Unrelated issues should be recorded in a separate report.
A factual format does not by itself prove a claim. MyTradie provides a recording and qualification process; a submitted report is not an independent building inspection, expert finding or determination of liability. Report details remain private. The public activity display shows applicable issue counts and resolution status, not the customer's commentary or supporting documents.
Each report is paid for separately: $264 for free-account customers or $165 for active customer subscribers, including GST. Report fees are non-refundable. Payment does not establish the validity of a claim. Evidence preparation is a separate eligible membership feature; MyTradie does not automatically lodge a complaint with a regulator.
Read about reports, fees and evidence preparation — coming soonBe there from the beginning.
Memberships, comparisons and reporting will open with the service. Register your interest to hear when MyTradie launches.