Customer membership
$99 / year
Including GST
- Side-by-side comparisons
- Subscriber report fee: $165
- Formal complaint preparation for eligible engagements
- Advanced evidence preparation for eligible engagements
Membership & fees
Clear prices. Know where you stand.
The planned launch prices are shown below. Memberships and payments are not open yet. Registering your interest is free.
Tradie membership
$495 / year
Including GST
- Participation in MyTradie
- Objective public facing record; No more subjective/false reviews
- A visible engagement and outcome record
- Recorded issue-resolution history
MyTradie issue report
$165 subscriber / report
$264 per report with a free account
Including GST · non-refundable
- Paid when submitted
- Separate payment required for every report
- Advanced preparation tools require eligible membership
Subscribe before the engagement.
Customer membership must begin before the engagement is registered for advanced evidence-preparation eligibility. Each report is paid for separately: $264 for free-account customers or $165 for active customer subscribers, including GST. Report fees are non-refundable. Comparisons are available from the start of membership.
Participation terms and full service privacy information will be available before signup opens. The Notify Me form has its own collection notice.
Which account fits you?
Planned launch features. Payments are not open yet. Prices include GST.
| Feature at launch | Guest | Customer · free account | Customer · $99/year | Tradie · $495/year |
|---|---|---|---|---|
| Public licence profiles and activity display guide | Yes | Yes | Yes | Yes |
| Side-by-side licence comparison | No | No | Included | Not included in tradie membership |
| Request work and acknowledge your engagement | Sign in first | Included | Included | Manage your business engagements |
| Submit a standard report | Account required | $264 per report | $165 per report | Respond to reports on your engagements |
| Formal complaint and evidence preparation | No | No | Eligible engagements only | Respond to reports about your engagements |
| Licence claim and historical work import | No | No | No | Subject to verification |
| Engagement bond account | No | No reserve to fund | No reserve to fund | $100 allocation per engagement; reserve funded separately |
Customer membership must begin before the engagement is registered for advanced evidence-preparation eligibility. Each report is paid for separately: $264 for free-account customers or $165 for active customer subscribers, including GST. Report fees are non-refundable.
Administrator access is assigned separately and cannot be purchased. Registration does not verify licence ownership. Imported history remains distinguishable from native MyTradie history.
Download the tradie history CSV template · Read the import guide
Prepare and check your file now using the History guide. This browser-only check does not store history or send customer emails.
The engagement bond
Invest in your business. Build confidence in your reputation.
Good work deserves a factual record, including how you respond when things go wrong. The MyTradie bond reserve is a financial commitment to following through with customers and addressing concerns. Resolving issues helps demonstrate the care you take in your work; a deposit does not buy a positive record or remove an unresolved issue.
A reserve funded by the tradie
Under the planned model, sole operators who are not builders deposit $500. Builders and tradies managing a team deposit $1,500. Membership fees are separate, and the customer does not pay this deposit to MyTradie. Each subsequent top-up is $500 or $1,500 respectively. A funded sole operator moving into the higher category makes a one-off $1,000 upgrade.
$100 linked to each engagement
Each funded engagement reserves $100. If funds are allocated to ordinary engagements awaiting release, further engagements can enter a first-in, first-out funding queue. They are labelled as awaiting allocation until funds become available; they do not each have a separately funded bond while queued.
Follow up after the work
Four weeks after recorded completion, the customer is asked a simple question: are you happy with the work? A confirmed Yes allows release when the completion and final-invoice conditions are satisfied and no qualified unresolved report remains. A No holds the allocation for follow-up; it is not automatically a qualified issue report. Silence is not recorded as satisfaction.
Putting things right frees up your reserve
Resolution confirmed by the customer can release the allocation once the other conditions are met. Released funds return to the available reserve or transfer to the oldest eligible queued engagement. If all reserve funds are held against outstanding issues, new engagements cannot be registered until funds are released or a full category top-up is received. A top-up does not clear the issues or change their TAD status.
Example: a sole operator with a $500 reserve
Five funded engagements allocate $100 each. A sixth can queue while the earlier engagements await ordinary release. When the first eligible allocation is released, its $100 transfers to the sixth engagement. If all $500 is instead held against outstanding issues, another engagement requires a resolution that releases funds or a further $500 deposit.
This is the planned service model. Payments are not open on the launch site. The no-response release timetable and review procedures are still being finalised; four weeks alone does not automatically release a bond. A reserve allocation is not a workmanship guarantee, customer compensation payment or public numerical score.
What do we mean by a report?
A MyTradie issue report is a structured factual record of a specific concern about an identified engagement: what work was agreed, what was observed, when it occurred and what evidence supports it.
Facts and evidence, not opinions or public reviews.
Reports are designed for objective information only. Personal opinions, subjective commentary, star ratings and judgements about a tradie's character have no place in the report. For example, record that water entered through the roof during rain on a stated date, supported by photographs, rather than describing the tradie as careless or incompetent.
Keep your report up to date
After you enter and submit the initial report details, you can progressively add further information, evidence and updates, provided they are materially connected to the original report. This may include additional photographs, relevant correspondence, developments in the reported issue or progress towards resolution. Unrelated issues should be recorded in a separate report.
A factual format does not by itself prove a claim. MyTradie provides a recording and qualification process; a submitted report is not an independent building inspection, expert finding or determination of liability. Report details remain private. The public activity display shows applicable issue counts and resolution status, not the customer's commentary or supporting documents.
Each report is paid for separately: $264 for free-account customers or $165 for active customer subscribers, including GST. Report fees are non-refundable. Payment does not establish the validity of a claim. Evidence preparation is a separate eligible membership feature; MyTradie does not automatically lodge a complaint with a regulator.
Read about reports, fees and evidence preparation — coming soonBe there from the beginning.
Memberships, comparisons and reporting will open with the service. Register your interest to hear when MyTradie launches.